Welcome to Doctory, a mobile application designed to connect patients with qualified doctors for medical consultations, appointments, and healthcare support. This Privacy Policy explains how Doctory collects, uses, discloses, and protects your personal information. By using our app, you agree to the terms outlined in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information:
When you create an account, we may collect your name, email address, phone number, gender, and date of birth. This data helps us verify your identity and allow you to book appointments with doctors.
b. Medical Information:
If you share health-related information such as symptoms, medical history, test results, or prescriptions through the app, we store it securely. This data is used only to facilitate accurate communication and treatment between patients and doctors.
c. Usage and Device Information:
We automatically collect data such as your device type, operating system, app version, IP address, and general location (city-level) to ensure app functionality and improve user experience.
d. Payment Information:
If payments are made through the app, your billing and transaction details may be processed securely by trusted third-party payment gateways. We do not store full payment card details on our servers.
e. Cookies and Tracking Technologies:
We may use cookies and analytics tools to understand how you use the app, improve performance, and personalize your experience. You can control cookie permissions through your device settings.
2. How We Use Your Information
We use your personal data to:
- Create and manage user accounts.
- Allow patients to find and book appointments with doctors.
- Facilitate secure communication between users and healthcare professionals.
- Provide customer support and respond to inquiries.
- Improve our services, features, and user experience.
- Notify users about updates, promotions, or important announcements.
- Ensure legal compliance and prevent misuse or fraud.
Your data is never sold or rented to any third party for marketing purposes.
3. Data Sharing and Disclosure
We may share your information only in the following cases:
a. With Doctors:
When you book an appointment or chat with a doctor, the information you choose to share (such as medical history or symptoms) is visible only to that doctor.
b. With Service Providers:
We may use third-party providers (like cloud hosting, analytics, or payment processors) who assist us in operating the app. These providers are contractually obligated to protect your data and use it only as instructed.
c. Legal Requirements:
We may disclose information when required by law, to comply with legal obligations, or to protect our rights, users, or the public.
d. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under the same privacy commitments.
4. Data Security
We take your privacy seriously and use industry-standard measures to protect your data, including encryption, secure servers, and regular security updates. However, no online system is 100% secure, and we encourage users to protect their login credentials and avoid sharing sensitive information over insecure networks.
5. Data Retention
We retain your information for as long as your account remains active or as necessary to provide our services. You can request to delete your data at any time by contacting our support team. Upon deletion, we may retain limited data to comply with legal or financial obligations.
6. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent for data processing.
- Request a copy of your data in a portable format.
- File a complaint with a data protection authority.
To exercise these rights, please contact us via the email provided at the end of this policy.
7. Children’s Privacy
Doctory is intended for users aged 18 and above. We do not knowingly collect or store personal data from children. If we become aware that a minor has provided us with personal data, we will take steps to delete it immediately.
8. Third-Party Services
Our app may include links or integrations with third-party tools, such as payment gateways or video consultation platforms. We are not responsible for the privacy practices of these third parties. We recommend reviewing their respective privacy policies before using their services.
9. International Data Transfers
Your data may be stored or processed on servers located outside your country. We ensure that all such transfers comply with data protection laws and maintain appropriate safeguards to protect your personal information.
10. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or for legal, technical, or operational reasons. The updated version will be posted within the app with a revised “Last Updated” date. Continued use of the app after updates means you accept the revised policy.
11. Your Consent
By using the Doctory app, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using the app.